Troubleshooting

This guide covers common issues you might encounter while using CourseForge and how to resolve them.

Common Issues

Cannot Save Course Changes

Problem: Changes to your course are not saving.

Solutions:

• Check your internet connection
• Refresh the page and try again
• Clear your browser cache
• Try a different browser
• Check if you have proper permissions to edit the course

AI Generation Not Working

Problem: AI content generation fails or produces errors.

Solutions:

• Verify you have a valid API key configured
• Check your remaining AI generation credits
• Ensure your prompt is clear and specific
• Try breaking down complex requests into smaller parts
• Contact support if the issue persists

Export Failing

Problem: Course export is not completing.

Solutions:

• Check that all required fields are filled
• Verify all content blocks are properly configured
• Try exporting to a different format
• Reduce the size of embedded media if possible
• Clear your browser cache and try again

Login Issues

Problem: Cannot log in to your account.

Solutions:

• Verify your email and password are correct
• Use the "Forgot Password" link to reset your password
• Check if your account email is verified
• Clear browser cookies and try again
• Try logging in with a different browser

Content Not Displaying

Problem: Course content appears blank or missing.

Solutions:

• Refresh the page
• Check if the content was saved properly
• Verify you have view permissions
• Try accessing from a different device
• Contact support if content is missing

Performance Issues

Slow Loading Times

Solutions:

• Check your internet connection speed
• Clear browser cache and cookies
• Close unnecessary browser tabs
• Disable browser extensions temporarily
• Try a different browser

Editor Lagging

Solutions:

• Reduce the number of open modules/lessons
• Save and refresh the page periodically
• Use a more recent browser version
• Check your device's available memory
• Consider working on smaller sections at a time

Browser Compatibility

Recommended Browsers

CourseForge works best on:

• Chrome (latest version)
• Firefox (latest version)
• Safari (latest version)
• Edge (latest version)

Clearing Cache

Chrome:

1. Press Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac)
2. Select "Cached images and files"
3. Click "Clear data"

Firefox:

1. Press Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac)
2. Select "Cache"
3. Click "Clear Now"

Safari:

1. Go to Safari > Preferences
2. Select the Advanced tab
3. Enable "Show Develop menu"
4. Go to Develop > Empty Caches

Getting Help

If you continue to experience issues:

1. Check the Status Page: Visit our status page to see if there are any known issues
2. Search Documentation: Browse our complete documentation for detailed guides
3. Contact Support: Reach out to our support team with:
   • Description of the issue
   • Steps to reproduce
   • Browser and operating system information
   • Screenshots if applicable

Error Messages

"Permission Denied"

This means you don't have the necessary permissions to perform that action. Contact the course owner or administrator to request access.

"Session Expired"

Your login session has expired. Please log out and log back in to continue.

"Network Error"

There was a problem connecting to our servers. Check your internet connection and try again.

"Invalid Format"

The file or data you're trying to upload doesn't meet our requirements. Check the supported formats and file size limits.

Preventive Measures

Best Practices

• Save your work frequently
• Use supported browsers and keep them updated
• Maintain a stable internet connection
• Back up important content regularly
• Review our documentation before starting complex tasks

Regular Maintenance

• Clear browser cache weekly
• Update your browser regularly
• Check for CourseForge updates and new features
• Review security settings periodically